FAQ
I need assistance, how can I contact you?
For any need you can contact us in the following ways:
by email to the address web@zenoniecolombi.com
by telephone on +39 035 753434
on WhatsApp to the number +39 3519683600
by filling out our online form in the "Contacts " section
Account
How do I create an account?
Registering is quick and easy and allows you to access your past order history. Just fill in a few fields to create your account in no time. We will only ask you for the information necessary to make the purchase process easier and faster. Registration on our e-commerce is free and does not involve any purchase obligation.
How do I delete the account?
If you would like to cancel your account, simply contact us in one of the following ways:
by email to the address web@zenoniecolombi.com
by telephone on +39 035 753434
on WhatsApp to the number +39 3519683600
by filling out our online form in the "Contacts " section
What can I do if I don't remember my account password?
If you no longer remember your password, enter the account section, click on "Have you forgotten your password?" enter the email you signed up with and click “Send”. You will receive an email with the link to reset it.
Acquisitions
How do I make a purchase?
Once logged in with your account, scroll through the various product categories and choose your favorites. Add the items to your cart (you will always be able to review all the products you have decided to purchase before confirming). Once you have completed your choice you can proceed with payment. Choose a delivery address and shipping method and you're done!
Can I add other products to my order after confirming it?
It is possible to modify or add products to the order only if it has not already been shipped. To modify your order you can contact us in the following ways:
by email to the address web@zenoniecolombi.com
by telephone on +39 035 753434
on WhatsApp at the number +39 3519683600
by filling out our online form in the "Contacts " section
I'm having trouble completing my order. How can I do?
You can also complete your order by telephone or email. To complete an order offline, you can contact us in the following ways:
by email to the address web@zenoniecolombi.com
by telephone on +39 035 753434
on WhatsApp to the number +39 3519683600
by filling out our online form in the "Contacts " section
I am a company representative, how can I purchase from you?
We specialize in large supplies for hotels, restaurants, retirement homes, gyms, wellness centers and much more. Are you interested in purchasing duvets, blankets and other items for your company? Contact us and we will provide you with all the information you need to offer you the best solution.
Are there any items on sale?
We offer advantageous discounts on many selected items throughout the year. Visit the “Current Promotions” page to discover all the offers currently active.
Do your products come with a warranty?
Absolutely yes. We guarantee, depending on the case, 12 or 24 months of warranty from the delivery date if the defect complained of by the customer constitutes a lack of conformity, as indicated by Legislative Decree 24/2002.
I haven't found the product I need. Is it possible to have a customized item?
If you have not found the item you were looking for or it is not available in the size you need, you can contact us by email or telephone: we will assist you to offer you an item tailored to your needs.
I have to give a gift to a special person. Is it possible to customize an item you sell?
Certain! If you want to personalize an item for yourself or a loved one, we have a tailor shop ready to create embroidery and finishing on request. Contact us by phone or email to find out more.
Payment
What payment methods are accepted?
We accept payments via Visa, V PAY, MasterCard, Maestro, PayPal, Amazon Pay, Google Pay, Klarna cards, bank transfer and cash on delivery. For more information, see the " Payment Methods " page.
How can I receive the invoice?
If you wish to receive the invoice, you can request it directly during the order phase, remembering to enter all the necessary personal data (VAT number, pec and unique code).
Shipping
What are the shipping times?
For shipments to Italy, delivery times are 1-2 working days from receipt of the order. For foreign countries, however, the times are different depending on the country of destination. For more information, see the " Shipping costs and methods " page.
How much does the shipping cost?
With an order equal to or greater than €50.01 (VAT included) shipping is free, otherwise the cost is €4.99. In case of shipment abroad the cost increases. Consult the " Shipping costs and methods " page for more specific information.
Where can I view the status of my order?
You can check the status of your order directly from your account. Once the shipment has been entrusted to the courier, you will be able to follow the tracking via the courier's website.
Made
How can I request the return of the goods?
If you want to make a return for one or more products, you have the right to request it free of charge within 30 days from the delivery date in the "Order history" section. You can request it by contacting our customer service (by telephone, by e-mail or by filling out the form in the "Contacts" section and request a return on the product. The return does not apply to products for which customizations have been requested. For more information on conditions and return methods, consult the " Returns and refunds " page.